Privacy statement and use of cookies on Danske Bank’s websites and in Danske Bank’s electronic self-service solutions

How we use your data when you contact us via our websites

If you ask to be contacted, send us an e-mail or ask for a brochure or the like from our websites, you may disclose your name and address, e-mail address, telephone number and other personal data. We use this information to process your request but we do not store it in a cookie.

Cookies

Cookies are inactive files that are stored on your computer or other IT equipment. They enable us to recognise your computer and obtain information about pages visited and functions used from your computer or equipment. Cookies do not store information about who you are or where you live, for example. Cookies cannot spread viruses or other harmful programs.

Purpose

We use cookie information for ordinary operations and for the various solutions that we offer. We also use cookies to compile statistics that can be used for purposes such as improving our websites, allowing you to communicate through chat or similar means, and adjusting user experience to your needs. In addition, we use a few cookies for marketing purposes, such as conducting surveys.

Cookies cannot be used for identifying you personally, but we can use the information about the websites visited from your computer together with the other information about you that we possess. Of course, we will use the information only in accordance with existing laws.

When you log on to one of our self-service solutions, such as our eBanking service, we will store information about where and when you have visited our websites. We use the information to make our advisory services and marketing as relevant to you as possible. We will use the information only if you have accepted the use of cookies. Note, however, that session cookies will be set under any circumstances since they are needed to enable you to use our self-service solutions.

See the “Types of cookies” section for more details on the various cookies that we use.

Accept the use of cookies, revoke your acceptance of cookies or reject cookies

The first time you visit one of our websites, you will see a box with a message about the use of cookies. On the initial page, click to continue or click a function to accept the use of cookies. If you click the No Thanks To Cookies option, no cookies will be set except those needed for functionality.

We will set a cookie to remember your setting, and no cookies will be used on your next visit if you have said no thanks to cookies.

If you want to avoid using cookies altogether, you need to disable cookies in your browser. However, disabling cookies will make it impossible for you to log on to our self-service solutions or use other functions that require the individual pages to remember your actions.

Types of cookies

When you visit our websites or use our solutions, information is sent to us via cookies. This information includes

  • the Danske Bank pages you looked at and the date and time you looked at them
  • the browser you are using
  • your screen resolution
  • your operating system
  • the Java version you are using

We may set the following cookies on your computer when you visit our websites:

Name
Type
Scope
Purpose
Classification
s_cc
Session 
Global
Statistics
Cat. 2 – operations
s_sq
Session 
Global
Statistics
Cat. 2 – operations
s_sv_sid
Session
Global
Statistics
Cat. 2 – operations
s_vi
Persistent
Global
Statistics
Cat. 2 – operations
AMCV_AdobeOrg
Persistent
Local
Video statistics
Cat. 2 – operations
demdex (third-party cookie)
Persistent
Global
Video statistics
Cat. 2 – operations
BrowserDetectCookieTest
Persistent
Local
To check whether the computer is ready to run eBanking
Cat. 1 – needed for functionality
PopupShown
Persistent
Global
To count the number of pop-ups shown
Cat. 1 – needed for functionality
QST (third-party cookie)
Persistent
Local
User survey
Cat. 1 – needed for functionality
QSI_HistorySession
Session
Local
User survey
Cat. 2 – operations
QSI_SI_intercept
Persistent 
Local
User survey
Cat. 2 – operations
C (third-party cookie)
Persistent 
Local
Marketing
Cat. 2 – operations
cid (third-party cookie)
Persistent 
Local
Marketing
Cat. 2 – operations
uid (third-party cookie)
Persistent 
Local
Marketing
Cat. 2 – operations
CookiesOn
Persistent 
Global
To check whether cookies have been accepted or not
Cat. 2 – operations
mbox
Persistent 
Local
Content improvement
Cat. 2 – operations
EG-S-ID
Session
Local
Chat and help
Cat. 1 – needed for functionality
EG-U-ID
Persistent 
Local
Chat and help
Cat. 1 – needed for functionality
JSESSIONID
Session
Local
Chat and help
Cat. 1 – needed for functionality
MV9VSWQx (third-party cookie)
Persistent 
Local
Chat and help
Cat. 2 – operations
RUc4MTU3MjcxMl9TSWQx (third-party cookie)
Session
Local
Chat and help
Cat. 2 – operations

Explanations

1. Type

Session cookies: These cookies are set when you open your browser and last until you close it again. When you close your browser, the cookies will be deleted automatically.

Persistent cookies: These cookies last for a predetermined length of time and remain on your system until they expire or you delete them.

2. Scope

Global and local cookies A global cookie is a cookie that can be set on any page of our websites.

A local cookie is a cookie that is set only on a number of selected pages.

3. Purpose
Statistics – Adobe Analytics: Danske Bank uses Adobe Analytics. This is a tool for performing statistical analyses. For privacy information, see the Adobe Analytics privacy statement.

User survey – Qualtrics (QST – third-party cookie): Danske Bank uses Research Suite and Site Intercept from Qualtrics. These tools are used for user surveys. For privacy information, see the Qualtrics privacy statement.

Marketing (third-party cookies): We use these cookies to track use across multiple pages. We may use them to build visitor profiles that show searches made or pages visited. Anonymous data may be shared with third parties.

Content improvement: These cookies enable us to show the content that is most relevant to our visitors.

Chat and help (MV9VSWQx and RUc4MTU3MjcxMl9TSWQx – third-party cookies):

These cookies are set to enable chats with visitors and to offer relevant help in relation to pages visited.

Video statistics – Adobe Analytics (demdex – third-party cookie):

Danske Bank uses Adobe Analytics. This is a tool for performing statistical analyses. For privacy information, see the Adobe Analytics privacy statement.

4. Classification


Cat. 1 – needed for functionality
These cookies are needed for functionality purposes since they allow a given function or website to run completely or partially. For example, they are used in connection with chats and help and with our questionnaires.

Cat. 2 – operations
These cookies are needed for operations since they are set to ensure the operations of our systems. For example, they are used for making web pages more relevant to users on the basis of statistics and content improvement.

Delete cookies

All browsers enable you to delete individual cookies or delete them all at once.

The procedure for how to delete cookies varies from browser to browser. Remember to delete cookies in all the browsers that you are using.

Facebook, Twitter and LinkedIn (third-party cookies)

Some of our websites allow you to link to or use Like buttons for Facebook, Twitter and LinkedIn. Note that Facebook, Twitter and LinkedIn receive technical data about your browser, IP address and the pages you visit if you link to or use Like buttons for these websites. When you use these services, their cookie rules will apply. For information about the cookie rules of these website, click the links below:

https://www.facebook.com/about/privacy/
https://twitter.com/privacy
https://www.linkedin.com/legal/privacy-policy