For queries related to your account or cash/credit limits
(business days 08.30-17.00 CET)
SIX card blocking service
In case your card is lost or stolen
World Elite MasterCard
Call MasterCard Gateway for all queries related to your World Elite. First, you will be asked to enter your credit card number. Should you not have your card number available, please hold the line until you are automatically transferred to an agent.
- Press 1, Bank account information, for queries related to your account or cash/credit limits (business days 08.30-17.00 CET
- Press 2, Lost or stolen card (you will be transferred to SIX card blocking services, 24/7), insurance queries or emergency queries.
- Press 3, Travel and Concierge requests, for travel assistance
- Press 4 for any other query
Gold and Platinum MasterCard
For travel assistance and insurance queries
- Press 1, SOS International, for urgent travel assistance (24/7)
- Press 2, Codan Forsikring, for insurance claim queries
- Press 3, Codan Forsikring customer service, for other insurance queries or non acute travel assistance
Option 4, Danske Bank card service, is not applicable for clients of Danske Bank International. Please call Client Services on 46 12 75 400.
Information regarding updated Terms & Conditions
As per 1 January 2016, our credit card company changed name from Cetrel to SIX Payment Services. Please note that the Terms & Conditions documents have been updated to reflect the name change, however no changes has been made to the actual terms and conditions or insurance coverage.