In Danske Bank International we strive to offer a service of high quality and listen to our clients to become inspired and in order to improve our services. This equally applies, if you wish to complain, suggest ways of improvement or otherwise have a good idea. If you are especially pleased with the service you have been provided, we suggest that you tell this directly to you Executive Wealth Manager - we prefer to hear this directly from you.
If you have experienced a service not fulfilling your expectations and want to complain, we kindly ask you to contact your Executive Wealth Manager directly. It is our experience that we can often find a solution to a problem more effeciently and more satisfactory this way. |
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If you do not want to contact your Executive Wealth Manager directly or if the two of you are not able to find a solution to your problem, you are always welcome to contact our complaint responsible department which is our Legal Department. It is the responsibility of the Legal Department to handle your complaint with the required diligence, transparency and objectivity in order to maintain our good relations and your confidence in us for fulfilling your personal private banking needs.
We will revert to you within a few days. In more complex cases, we may need longer time to investigate your case, but will in such a case send an acknowledgement of receipt of your complaint. |